The Winchester Hotel & Spa

 
The Winchester Hotel and Spa
 

GUEST INFORMATION

Thank you for choosing The Winchester Hotel and Spa.

FIRE AND EMERGENCY
For assistance at all times, INCLUDING EMERGENCIES, please contact reception on ‘0’ (24hours).  The hotel`s fire alarm test is each Monday at 10.00am and consists of three short bursts of loud alarm noise.

The hotel has taken every precaution to safeguard against fire. In the case of an emergency, the alarm will be raised by the continuous sound of a siren.

PLEASE READ THE INSTRUCTIONS ON THE BACK OF YOUR BEDROOM DOOR FOR FURTHER INFORMATION IN CASE OF FIRE.

Incendies
La direction de I’hôtel a pris toutes les measures de sécurité possibles contre les incendies. En cas d’urgence, I’alarme sera donnée par la sonniere continue du signal d’alarme.

POUT TOUTE RESEIGNMENT COMPLEMENTAIRE EN CAS D’INCENDIE, VEUILLEZ LIRE LES INSTRUCTIONS AFFICHEES DERRIERE LA PORTE DE VOTRE CHAMBRE.

Feuer
Das Hotel verfügt über hervorragende Feurschutzmassnahmen, um unsere Gäste vor dem Feuer zu schützen. Im Notfall ertönt ein lang anhaltender Ton.

BITTE LESEN SIE DIE ANWEISUNGEN, DIE SICH AN DER INNENSEITE IHRER ZIMMERTÜR BEFINDEN. DIESE GEBEN IHNEN INFORMATIONEN DARÜBER, WIE SIE SICH IM FALLE EINES FEUERS VERHALTEN SOLLTEN.

Baby Listening and Children`s accommodation
Baby listening facilities are not available at this Hotel. Family rooms and cots are available. Contact reception for further details.

Car Parking

At the front of the hotel immediately next to the building
Those bays at the front of the hotel are noted as for disabled badge holder use only. 

At the rear of the hotel through the barrier.
Limited CHARGEABLE car parking is available on a first come first served basis in our own car park.

The larger car park at the front of the hotel
Please note that the car park at the front of the hotel is owned by Winchester City Council and is Pay and Display. The hotel is unable to accept any liability for charges or fines levied against you for parking on this council car park.

Credit Arrangements
All guests will be asked for a credit card pre-authorisation upon check-in at the hotel (please note that we are unable to preauthorise debit cards). Where a pre-authorisation is taken full payment must be made upon departure either by cash or valid debit or credit card, unless a credit facility has been established in advance with the hotel.  Where such preauthorisation is not possible at check in, guests must first settle their account in full at check in, either in cash or with a valid debit/credit card, and will then be considered as a “cash only” guest and as such will be unable to charge items to their room account. The hotel does not accept cash only guests without a prior reservation.
Please note that personal or Company cheques will not be accepted in payment of accounts unless prior arrangements have been agreed with the hotel.
Departure
Check out time is 11.00 am, however should you wish to extend this extra charges may apply; please contact reception.

Doctor
The hotel will call an ambulance for you in an emergency, or assist you wherever possible in gaining medical treatment with a local surgery. The Doctor may apply a charge for their services.                                   

Do Not Disturb Notices
You will find a Do Not Disturb notice hanging on your inside door handle.   We would like to remind all our guests that we are required for your safety to check each room every 24 hours when this notice is displayed.                                                                                                                            

Early Morning Calls and Newspapers
When you check in you will be asked if we can organize an early morning call or newspaper for you. If you would like to add or change your request at any time during your stay please let one of our Reception team know. Please note newspapers are chargeable, and an additional Hotel charge may apply.

Gershwin’s Café Bar
Gershwin’s Café Bar offers a wide variety of draught and bottled beers, wines and spirits and liqueurs in a relaxing, friendly atmosphere.   In addition to a bar menu, we are also delighted to serve any dishes from our a la carte menu in the bar as well as the Brasserie.

The Brasserie
The Brasserie is a stylish and intimate location for lunch and dinner. A copy of the current menu is on display by the entrance to the Brasserie, and also in your bedroom, and our opening times are displayed on your printed key card folder.

Diners are strongly recommended to reserve a table by dialling extension 440 from your telephone.

We would like to remind all our guests that Breakfast service on Sunday morning is often particularly busy from 9.00am onwards, and whilst every effort will be made to keep delays to a minimum you may consider taking breakfast before this time.

Internet Access
The hotel offers complimentary wired and wireless internet access to hotel guests throughout the Ground Floor and in all bedrooms and suites.

Laundry
Dry cleaning and pressing services are available, items received by 08.00 will be returned by 21.00, except on a Sunday and Public Holiday. For collection contact the  Housekeeper or alternatively, leave your laundry/dry cleaning at the reception desk.    You will find laundry lists and bags in the information holder on your dressing table.

Luggage
If you would like assistance with your luggage when checking out of the Hotel please let our Front Desk know that morning and we will be delighted to assist.

Room Service
A full room service menu is available in your room. To place your order call extension 440.   We would be delighted to serve any dishes from our a la carte menu to your room also. A tray charge will apply, as noted in you room service menu.   Room Service breakfast can be ordered by completing the order slip which you will find hanging on your inside door handle.

Telephone calls and International Calls
To obtain an outside line, just dial ‘9’. If in difficulty please dial ‘0’. A full list of our telephone charges is available from Reception. To call another guest prefix their room number with a ‘3’.

For directory enquiries please dial ‘9’ followed by either 118 118 or 118 500. Please note charges will apply for these calls.      Dial ‘9’ followed by 00 for international calls, and then the country code you require.

The Spa at The Winchester Hotel
We invite you to pamper yourself with our wide range of holistic and beauty therapies in one of our luxury treatment rooms.     We are extremely proud to work closely with World leading brands such as ESPA and Jessica Nails and our Spa team will be delighted to offer you advice and guidance on the best treatments to meet your individual needs.   Please dial `555` to discuss treatments with our dedicated Spa team or to make an appointment.

The Health Club at The Winchester Hotel
Our Health Club is located on the ground floor of the hotel, and incorporates a pool with the latest resistance jet technology, and gym with cardio vascular and resistance machines, and a free weights area.   If you are feeling less energetic, try our sauna, steam room or spa pool, or simply relax around the leisure pool. All the facilities are complimentary to residents.   You will find a summary of our Health Club opening times on your printed key card

Please do not remove your bedroom towels for use in our Health Club. Additional towels will be provided from our Health Club reception.

Please note that children under the age of 13 are not permitted to use the Health Club, pool or poolside. All guests will be required to complete a mandatory health and safety assessment before using any part of the club

Voltage
There are 220/240 volts in all sockets. A shaver socket with dual outlets 110/120 and 220/240 is located in the bathroom.    The hotel has a limited number of International adaptors available free of charge, and these are available from Reception.